Frequently Asked Questions (FAQ)
What services does Monarch Vet Tech Services Inc. provide?
We offer professional mobile veterinary technician services in the comfort of your home. Services are provided by qualified and experienced Registered Veterinary Technicians and are designed to reduce stress for both pets and owners. Click here to see a full list of services.
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How do I book an appointment?
All appointments must be booked and confirmed through our website or by contacting our receptionist directly. Our technicians are unable to accept appointment requests in person or via personal text messages. Click here to book an appointment.
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How is pricing determined?
Pricing is based on the services requested at the time of booking and provided as a quoted estimate. Please note:
• All prices are subject to HST.
• Any additional services added during the appointment will result in additional fees.
• Pricing and policies are subject to change without notice.
For the most up-to-date pricing, please visit our website.
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When is payment due and what payment methods are accepted?
Payment is due upon receipt of the invoice. An electronic receipt will be issued once full payment has been received.
Accepted payment methods include:
• Cash (exact amount only; technicians do not carry change)
• E-Transfer to v@monarchvts.com
If an alternative payment method is required, please contact our receptionist prior to booking.
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Can I request help restraining my pet during the appointment?
Yes. If client assistance is required and you are not comfortable participating in restraining your pet(s), an experienced assistant can be provided for an additional fee of $45–$55, depending on the appointment.
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Are there any health and safety requirements for in-home appointments?
Yes. For the safety of our team and clients:
• Services cannot be provided in homes or apartments currently undergoing treatment for pest infestations, including (but not limited to) bed bugs and cockroaches.
• Please notify us in advance if your household or building is undergoing pest treatment.
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How should I prepare my pet for the appointment?
To help ensure a smooth and low-stress visit:
• Nervous or fearful pets (especially cats) should be confined to a bathroom or a room without furniture prior to our arrival.
• Multiple nervous cats must be placed in separate rooms.
• Pets should be easily accessible upon arrival.
If additional time is required to locate or restrain your pet, or if safety or stress levels increase, additional charges may apply (often referred to as a “Spicy Pet” fee).
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What happens if the appointment cannot be completed?
In rare cases, an appointment may be incomplete or refused if:
• Your pet is not cooperative or becomes overly stressed
• Your pet is not secured prior to arrival
• There is a risk of injury to the pet, client, or technician
• The booked services are ultimately not required
In these situations, a fee of $60 minimum or up to 75% of the total quoted invoice, plus any paid parking or assistant fees (if applicable), may apply. This covers administrative costs and technician time and travel.
For everyone’s safety, we reserve the right to refuse or discontinue services if the technician feels unsafe or determines that an experienced assistant is required.
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What is your cancellation and no-show policy?
We kindly ask for advance notice if you need to cancel:
• 48 hours’ notice is required for standard appointments. Failure to do so will result in a charge of 50% (minimum) of the quoted total.
• Appointments booked with two Vet Technicians require 72 hours’ notice. Failure to provide adequate notice will result in a charge of 75% of the quoted total.
• Cancellations within 48 hours will incur the minimum cancellation fee, including any booked assistant fees.
• If you or your pet are not present at the scheduled appointment time, the full quoted amount or a minimum of $60, plus parking and assistant fees (if applicable), will be charged.
Outstanding balances may be forwarded to our collections agency.
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Are there additional parking or access fees?
Yes, in certain situations:
• If visitor or contractor parking is unavailable and the technician must park more than one block away, a $25 access fee will apply.
• If paid parking is required, the cost will be added to your invoice.
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Do you charge extra on statutory holidays?
Yes. Appointments performed on statutory holidays are subject to a 100% surcharge of the regular appointment fee.
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What if I have concerns after my appointment?
Any concerns regarding your pet or the services provided must be reported to our office within 48 hours of the appointment.
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Do I need to agree to your terms and conditions?
Yes. By scheduling or confirming an appointment with Monarch Vet Tech Services Inc., you acknowledge that you have read, understood, and agreed to our Terms & Conditions. This includes:
• Consent for your pet to be treated by qualified staff
• Acceptance of associated risks
• Release and hold harmless agreement for Monarch Vet Tech Services Inc. and its affiliates
You also acknowledge that pricing and policies may change without notice and consent to receive promotional communications (you may unsubscribe at any time).
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I’m nervous about my appointment — should I be worried?
Not at all! 💙 We absolutely love pets and treat every patient with care, patience, and compassion. Our goal is to make each visit as calm and stress-free as possible for both you and your pet. In the very rare event that a service can’t be completed, it’s no problem at all. We’re always happy to share references and answer any questions you may have.
Professional pet care — right in the comfort of your own home.